Remote UX Researcher
Homeoffice / flexibLE / TEMPORARY / (m/F/D)
Are you curious about what drives people’s decisions and passionate about turning insights into better products? We’re looking for a UX Researcher who can help our product teams understand our users, test ideas early, and make evidence-based decisions. If you love planning and running research studies, managing research operations, and collaborating with cross-functional teams, join Digistore24, the market leader in digital sales software.
=> Please note: this is a temporary position for 1 year only.
Your new dream job
- Plan and run user research projects from start to finish: including interviews, usability testing, and surveys to help our teams understand user needs and improve product decisions.
- Manage research operations by coordinating participant recruitment, scheduling, incentives, and maintaining our research repository so that insights are easy to find and reuse.
- Analyse and communicate findings in clear, actionable ways through reports, summaries and visual frameworks such as personas and journey maps.
- Collaborate with product managers, designers, and engineers to define research questions, prioritise studies, and turn insights into product improvements.
- Help scale research at Digistore24 by improving our processes, templates, and tools: making it easier for the whole team to run great studies.
Your benefits at Digistore24
- Join an international UX team that values evidence-based decisions and continuous learning
- Grow your skills with a dedicated training budget and access to professional research tools
- Work remotely or from one of our partner coworking spaces (max. 3 days a week), with reliable internet access.
- Benefit from regular training and further education
- Enjoy the stability of a successful German high-tech company funded by its products, not investors
- Be part of an outcome-focused team and a culture of direct feedback
- Modern equipment: ThinkPad or MacBook
- International, collaborative team with strong cohesion
- Spectacular team events in various European countries
- Autonomy from day one
- First-name culture, no dress code, flat hierarchies
- Flexible working hours, Monday to Friday
Your superpower
- 2–4 years of hands-on experience in user research or research operations, ideally in a SaaS or e-commerce environment
- Proven ability to run qualitative studies independently (interviews, usability tests) and remotely
- Experience with research tools such as Lyssna, Hotjar, Typeform, Dovetail, or Airtable
- Strong communication skills in English (C2) and German (C2 or native speaker)
- Familiarity with agile, cross-functional product teams and user-centred design processes
- You’re a curious and structured researcher who loves uncovering insights that help teams build the right things
- You’re skilled in qualitative methods such as interviews, usability testing, and quantitative methods like surveys, A/B tests, or data tools and enjoy mixing qualitative and quantitative insights
- You can manage research operations: from recruiting participants and handling incentives to maintaining templates and repositories that make insights accessible for everyone
- You know how to analyse data and turn findings into stories that inspire change, whether through reports, personas, journey maps, or presentations
- You communicate clearly and work well with cross-functional teams — helping product managers, designers, and developers make evidence-based decisions
- You’re proactive, organised, and not afraid to take ownership of research questions, even when there’s ambiguity.
This position is not for you if
- … you prefer to work without speaking to users or gathering real feedback
- … you find planning, coordinating, or recruiting for studies tedious
- … you’re uncomfortable presenting your findings or influencing stakeholders
- … you expect others to define what to research instead of identifying opportunities yourself
- … you need detailed instructions and rigid processes — this role requires flexibility and initiative
So sieht dein typischer Tag bei Digistore24 aus:
Du startest in den Tag mit einer Tasse Kaffee und schaust dir dabei die nächste Lektion deines Fortbildungskurses an, den dein Vorgesetzter kürzlich genehmigt hat. Danach skizzierst du deinen Tagesablauf und die Tagesziele.
Es ist Zeit, die Fortschritte des Sprints zu checken und am Daily Team Call teilzunehmen. Die Entwickler berichten über ihre Fortschritte und Blocker und du stehst ihnen zur Seite, um bei unklaren Anforderungen oder Änderungen von Prioritäten zu helfen.
Im anschließenden Refinement-Call mit den Entwicklern, der Quality Assurance und den UX-Designern stellst du dem Team neue Feature Requests vor. Nach der Einschätzung der Entwickler aktualisierst du anschließend das Backlog.
Für die nächsten Stunden leistest du dir den Luxus und stellst alle Messenger ab, um fokussiert in dein Herzensprojekt abzutauchen: Zusammen mit dem Head of Marketing hast du eine Anfrage für ein Blog-Feature in unserer Software Coachannel definiert. Nun erstellst du den ersten Entwurf, schreibst die ersten User-Storys und priorisierst die Anforderung im Backlog. Dabei hilft dir die Produkt-Roadmap, die sich aus den Unternehmenszielen ableitet.
Puh, du liebst es, deine Produktvisionen zu verwirklichen, doch nachdem du den ganzen Vormittag in der Welt der Entwicklung verbracht hast, brauchst du deinen Ausgleich! Du gehst eine Runde joggen und triffst dich danach mit Freunden zum Lunch.
Zurück am Schreibtisch springst du in den Design-Call. Unsere Designerin stellt dir ihren Entwurf für ein neues Feature vor und gemeinsam tüftelt ihr an weiteren Verbesserungsideen, um das Produkt so anwenderfreundlich wie möglich zu gestalten.
Anschließend fasst du eure Ergebnisse zusammen und koordinierst sie in einem Call mit dem Dev-Team.
Kurz vor Feierabend entdeckst du eine Slack-Nachricht von unserer Eventmanagerin, die noch Angaben von dir zum anstehenden Team-Retreat braucht. Du wirst in ein neues Land reisen und dein internationales Team persönlich treffen!
Du stellst deinen Slack-Status auf „Abwesend“ und schaltest deine Bildschirme mit einem guten Gefühl aus: Du hast heute viel gelernt und dazu beigetragen, dass Hunderttausende KMU ihr Geschäft digitalisieren!
The team behind Digistore24
Your next steps
BEFORE you apply please check out our values as we will talk about them in our first interview, so please be prepared. Are you ready to live them?
Fill out the application form on the next page, include your salary expectations, and submit your complete application documents.
Your application step by step
Hast du uns von dir überzeugt, sind das die nächsten Schritte:
- 1 - Your application
Have you found your dream job? Then click on "Apply now", fill out the form, upload your documents, and submit everything. - 2 - Your introduction interview
If you stand out, we'll invite you to an introductory video call with the HR team. This conversation offers you an initial opportunity to learn more about your dream position and introduce yourself. - 3 - Your trial project
If you’ve made a strong first impression, we’d love to see your talents in action. Demonstrate in a trial project that you're an asset to our team! For you, it's a glimpse into a typical task in your dream job. - 4 - Your lead interview
If you've impressed us, then we will invite you to a video interview with your future team lead. We want to get to know you better and make sure that we’re a good fit. For you, it's an opportunity to confirm that our role aligns with your goals and passions. - 5 - Your Get-to-know-day
If we feel like you are a great addition to our team, we will invite you for a fully remote trial day. This is a chance for both sides to explore mutual compatibility in terms of culture and working style. - 6 - Your offer
Is everything aligned on both sides? Congrats! You'll soon be officially part of the Digistore24 team.
Your onboarding
Before you start, we will provide you with all necessary working materials - including sending you office equipment, such as a laptop, to your home.
You’ll receive on-the-job onboarding and all the support you need to be successful! From day one, you will tackle real-life problems hands-on to learn about our code and software. We will provide coding sessions and code reviews to build our collective knowledge.
Kannst du uns jemanden empfehlen?
Dann sichere dir eine Empfehlungsprovision von 2.000 €. Hierfür musst du nur Folgendes tun: Dein Kandidat soll dich in seiner Bewerbung namentlich erwähnen. Hat dein Kandidat die Probezeit erfolgreich bestanden, werden wir deine Empfehlungsprovision auf dein Konto überweisen.